PROJECT SOAP: A High-Stakes Intelligence Operation

The Challenge

Our client was facing a significant threat from the widespread and anonymous online sale of grey market pharmaceuticals across four countries. This illicit trade not only created significant revenue loss but also posed a serious risk to their brand reputation and customer safety. They needed a trusted partner to conduct a complex, multi-country investigation to identify and disrupt these elusive online sellers.

Our Insight

To combat a shadowy, decentralized network, purely digital monitoring is not enough. We knew the key was to bridge the digital and physical worlds, combining methodical online intelligence with high-risk, real-world undercover operations to gather undeniable proof. This required a level of discretion, operational security, and cross-border management that few firms can provide.

Our Action

Operating under the confidential codename PROJECT SOAP, Suluh designed and directed a multi-phase investigation. We first deployed and managed a diverse team of operatives across four countries to conduct systematic monitoring of various e-commerce platforms. Using the intelligence from this phase, we then launched and coordinated a series of undercover test purchases to safely acquire the illicit products and secure concrete evidence.

The Impact

The operation was a definitive success.

• We successfully identified numerous illicit sellers and their products, providing our client with the evidence needed to disrupt their operations and protect their revenue.

• The project sent a powerful message about our client's commitment to customer safety, significantly strengthening their reputation.

The success of this highly sensitive and complex engagement led to Suluh being re-engaged by the client multiple times for similar operations, cementing our position as a trusted partner for high-stakes intelligence gathering.